Privacy Policy

1 Introduction

Welcome to Bluetick WhatsApp CRM ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2 Information We Collect

2.1 Personal Information

We may collect personal details such as:

• Name
• Email address
• Phone number
• Account login details

2.2 Usage Data

We automatically collect certain information, including:

• IP address
• Browser type
• Device information
• Access times and usage behavior

2.3 Contact & Messaging Data

When using our platform, you may upload or input phone numbers, contact names, and message content. We process this data only to provide the requested messaging service.

2.4 WhatsApp Business API Usage

Bluetick integrates with the WhatsApp Business Platform API provided by Meta Platforms, Inc. When you connect your WhatsApp Business Account to Bluetick:

• Your WhatsApp Business Account credentials (Phone Number ID, WABA ID, Access Token) are stored securely in our database to facilitate message sending and receiving.
• Messages sent and received through your WhatsApp Business Account are stored on our servers to display in your Bluetick inbox.
• We submit message templates to Meta on your behalf for approval as part of the WhatsApp Business API workflow.
• We do not share your WhatsApp message content or contact data with any third parties except Meta Platforms as required to deliver the WhatsApp Business API service.
• Your use of the WhatsApp Business API through Bluetick is also subject to WhatsApp's Business Policy and Commerce Policy.

3 How We Use Your Information

We use collected information to:

• Provide and operate our messaging services
• Send bulk WhatsApp messages as instructed by users
• Improve performance and user experience
• Communicate with users and provide support
• Ensure compliance with legal obligations

4 Data Sharing & Disclosure

We may share your data:

• With trusted service providers who help operate our platform
• To comply with legal obligations or government requests
• To prevent fraud, abuse, or security issues

5 Data Security

We use appropriate technical and organizational measures to protect your data. However, no online system is completely secure, and we cannot guarantee absolute security.

6 Data Retention

We retain your data only as long as necessary to:

• Provide services
• Meet legal and regulatory requirements
• Resolve disputes

You can request deletion of your data at any time by contacting us.

7 Your Rights

You may have the right to:

• Access your personal data
• Request correction of incorrect data
• Request deletion of your data
• Object to or restrict processing

To exercise your rights, contact us using the details below.

8 Third-Party Services

Our tool interacts with third-party platforms such as WhatsApp. We are not responsible for the privacy practices of these third parties. Users should review their policies separately.

9 Compliance & Acceptable Use

Users must:

• Obtain proper consent before sending messages
• Avoid spam or unauthorized messaging
• Follow applicable laws and WhatsApp policies

We are not responsible for misuse of the platform by users.

10 Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

11 Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of the Service after changes means you accept the updated policy.

12 Contact Us

For any questions regarding this Privacy Policy or data deletion, please contact:

• Entity: GROWW PER CLICK LLP
• Email: support@growwperclick.com
• Phone: +91 9660554969
• Address: OFFICE NO 113, OSTWAL PLAZA 2 SUNDARWAS, Udaipur City, PRATAPNAGAR POLICE STATION, Girwa, Udaipur-313001, Rajasthan, India

13 Consent

14 Data Deletion

You have the right to request deletion of your personal data and any data associated with your Bluetick account.

Users can request data deletion by emailing support@growwperclick.com. Requests are processed within 30 days of verification.

14.1 How to Request Data Deletion

To request deletion of your data, you can:

• Email us at support@growwperclick.com with the subject line "Data Deletion Request"
• Contact us through the support chat within your Bluetick dashboard

14.2 What We Delete

Upon a verified deletion request, we will permanently delete:

• Your account and profile information
• Your WhatsApp Business Account credentials stored in our system
• Your contacts, conversation history, and message data
• Your campaign history and templates

Deletion will be completed within 30 days of your verified request.